Rental Guest Frequently Asked Questions
Below is a list of frequently asked questions about our rental cottages, resorts and rental vacations. If you have any questions, that these don’t answer, please call us at 1.877.814.4141 or email us at email@example.com.
What is the minimum booking?
A one night stay may be booked for weekdays (Sunday – Thursday). A two night minimum booking is required for weekends (Friday – Saturday). A three night minimum booking is required for long weekends (i.e. Victoria Day Long Weekend, Canada Day Long Weekend, Civic Holiday Weekend, Labour Day Weekend, etc.)
- 2023 OFF-PEAK SEASON:
- May 1 – June 15
- Sept 5 – Oct 31
- 2023 PEAK SEASON:
- June 16 – September 4
- June 16 – September 4
Please note: You cannot check-in or check-out on a Saturday during peak season.
What time can we check-in & check-out?
Check-in is 3:00pm. Keys are to be picked up at the Welcome Centre located on your resort. Please contact our office prior to your arrival by phone at 1.877.814.4141 if you will be arriving after 6pm.
Check-out is 11:00am. Keys are to be returned to the Welcome Centre by 11:00am on your departure day. There is a key box outside the Welcome Centre door for returning keys outside of office hours. There will be a charge of $100+HST to replace any lost keys.
Early Check-in and Late Check-out can be requested but is not guaranteed and may be subject to additional charges.
What comes with your rental accommodation?
Our cottages offer approximately 500 sq. ft. of indoor living space and sleeps up to a family of 6 — 4 adults and 2 children (children under the age of 16). They are fully equipped with a kitchen (full size fridge & stove, microwave, coffee maker and toaster), bathroom, 2 – 4 bedrooms, heating/air conditioning, TV with DVD player (cable is not provided, so we do encourage our guests to bring games and movies) and a full-size deck with a BBQ with propane, fire pit and patio set.
Select cottages provide WiFi access (these cottages are labelled with a “WiFi” icon when booking online).
*bookings with more than 2 adults are subject to an “extra adult” fee.
What items do we need to bring that are not provided?
Want to know what to bring with you? Click here for the full list.
If you have booked a vacation stay at any resort other than Golden Beach Resort, you will need to bring all bedding including sheets, pillows, pillow cases, comforters and blankets for the beds. All rental guests are required to bring towels for bathing and the beach/pool along with personal toiletries. Also, be sure to bring DVDs as our accommodations are not equipped with cable TV. Feel free to contact us if you should have any questions!
Rental Reservation Specialists can be reached by phone at 1.877.814.4141 or by email at firstname.lastname@example.org.
Can i bring my pet to the resort?
Pets are welcome at pet-friendly designated accommodations. For those guests bringing pets, there is a pet fee of $95+HST per reservation. There is a maximum of two pets per accommodation.
Please remember our accommodations are privately owned and we must respect the owner’s wishes regarding pets. You must notify us at the time of reservation if you are travelling with pets. If you arrive for check-in with a pet not included on your reservation you run the risk of being denied check-in without refund.
Dogs are always required to be on leash within the resort including on the trails, roads, etc. Guests are responsible for picking up and disposing of pet waste at all times. Dogs are allowed to swim in areas off shore but are not allowed on the beach.
Are there laundry facilities at the resorts?
Yes, all of our rental resorts offer coin operated on-site laundry facilities (washer and dryer) for you to use at your convenience during your stay with us.
What are your rental reservation & resort policies?
For a full list of the Rental Reservation & Resort Policies including Cancellation Policy, click here.
What’s included in the resort fee?
The resort fee is a $30/night +HST charge that includes use of all of our amenities. Including the pool, splash pad, canoes, kayaks, paddle boards, family events and so much more!
Can I purchase a resort cottage?
Yes, you can! To learn more about ownership please look at the above tab. You can explore all of our resort properties in Ontario. During your stay with us, you can speak to one of our resort experts. You may also call us toll free at 1.877.814.4141 to book your tour at any of our resorts.
Do I require a fishing license to fish at your resorts?
Yes, you do require a fishing license to fish at our properties. Individuals under the age of 18, or over the age of 65 do not require a license. You may also decide to visit us during Ontario’s Family Fishing Week which is a license-free week or get a temporary license from Canadian Tire or Bass Pro Shop.
Are there fishing boats available for rent and do I need a boating license?
We have fishing boats available for rent at most of our properties. Be sure to inquire when you make your reservation. Our fishing boats are 12′ aluminum boats with a 9.9HP motor – life jackets are provided! You do not need a boating license, unless you are a guest at Golden Beach Resort (if fishing, a fishing license is required) however, we do require that you complete a boater’s safety checklist and keep it with you while you are on the boat – this will act as your license should you need it. Before you go out on the water, one of our helpful team members will give you a detailed overview of how to operate the boat.